Services

How do I get help?
Send an email message to support@nnsw.quik.com.au
Or call 02 66 877 207

What are the browser and email settings required to connect to Quik?

Dialup access number	0198333114
Outgoing (SMTP) mail server name	mail.quik.com.au
Incoming (POP3) mail server name	mail.quik.com.au

What are the DNS IP addresses?

Primary DNS	210.80.62.129
Secondary DNS	209.213.143.253

How do I check my account balance or dial-up usage time?
Check your account info online by entering in your Username and password into the "Account Info" panel on the Quik website or to go there directly click here

How do I change my access plan?
Send an email message to billing@nnsw.quik.com.au
For plan options click here

How do I change my password?
Send an email message to support@nnsw.quik.com.au

What options are available to pay my Quik bill?
You can pay your bill in any of the following ways:-

Visa, MasterCard, Bankcard, Diners Club, American Express
Direct Debit (Ask to be sent the Direct Debit Request form)
Cheque or Money Order

Or Cash at Our Alstonville Office

If you would like to change your payment method send an email message to billing@nnsw.quik.com.au

Modem disconnects unexpectantly

Many new users experience modem disconnections or drop-outs (when the modem hangs up for no apparent reason). In the majority of cases, the cause of the disconnection is local to the user; that is, an incorrect computer or software setting or the way in which the modem is connected causes it.

Click here to view a checklist of potential causes and their solutions.